Privacy, in plain language.

What we process

When a business uses Mycheta, we process account details, business details, WhatsApp or Instagram connection data, lead details submitted through its forms, conversations, assignments, and payment-request records. The business using Mycheta is responsible for ensuring it has a lawful reason and appropriate consent to contact its leads.

How we use it

We use this information to run the workspace, send and receive WhatsApp or Instagram messages at the business’s direction, verify payment status with its connected Paystack account, provide support, secure the service, and diagnose failures such as a disconnected connection.

Google Calendar and Google Drive data

When a workspace owner or authorised team member chooses to connect a Google account, Mycheta stores an encrypted Google authorisation token. For Google Calendar, Mycheta uses the calendar.events.owned permission only to create, read, update, and delete consultation events that Mycheta creates in its dedicated Mycheta Consultations calendar. This may include the event title and description, consultation date, time and time zone, invitee email address, organiser, event ID, and Google Meet link. We do not use Google Calendar data for advertising, profiling, or sale, and Mycheta does not read unrelated calendar events.

For Google Sheets, Mycheta uses the drive.file permission only for Google Sheets that a user creates through Mycheta or explicitly chooses to connect. It is used to create or use that selected spreadsheet for the requested lead workflow; Mycheta does not access unrelated Google Drive files.

Who we share data with

We share Google Calendar data with Google solely to perform the calendar and Google Meet actions requested by the connected user, and with the meeting invitees named by the user when an event is created. We share Google Sheets data with Google solely to create or access the relevant user-selected spreadsheet. We may also process the minimum data needed with providers that host Mycheta, deliver email, process payments, or operate the WhatsApp connection. We do not sell Google user data or share it for advertising. We disclose data only at the connected user’s direction, to provide the service, to comply with law, or to protect the service and its users.

Mycheta’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Payments and third parties

Customer payments are processed by the business’s own Paystack account. Mycheta verifies payment status; it does not hold customer funds or store card details. We also use service providers that host the application, deliver email, and operate the WhatsApp connection.

Retention and security

We keep data while an account is active and for a reasonable period afterwards where needed for support, security, or legal obligations. We apply access controls and encrypt sensitive connection credentials, but no internet service can promise absolute security.

Your choices

Leads can ask the business that contacted them to stop. Businesses can update their account data or request account assistance by emailing support@clixales.com. To request eligible data deletion, follow our data deletion instructions.